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Introducing Centralized Text Message Marketing Communications and Notifications with Dynamics CRM Online and On-prem

April 30, 2015 Posted by in Business, Mobile, News, SMS, Technology, Trending

Microsoft Dynamics Solution to Help Customers Revolutionize Text Message Marketing Campaigns Through Advanced Capabilities, Integration

For most companies, point solutions and Excel spreadsheets are the norm when it comes to text message marketing communications and notification. After all, these solutions do get the job done, but fall short when it comes to providing a 360 degree view of your customer/contact, how often you’re communicating with them and enhanced reporting capabilities.

To solve for this problem, Pocketstop — a Dynamics CRM partner — has integrated text message capabilities for both text message marketing communications and notification into Dynamics CRM Online 2011, 2013, 2015 and On-prem 2013, 2015. Once integrated, you can easily send text messages to an individual contact, a group of contacts for a specific customer or to a group of contacts using static and dynamic marketing lists. You can even send text messages to users and teams.

Furthermore, you can send text message notifications when specific sales events, support stages, business process or custom events are triggered using Workflows. With Dynamics CRM Online and On-prem, you can centralize communications, notifications and reporting, starting with text messaging. From there, you can branch out with Dynamics CRM’s Marketing email features, Pocketstop’s Broadcast API and/or the truly robust email capabilities of Dynamics Marketing.

Here is a short video with additional information about the Dynamics CRM Online and On-prem SMS Text Message Plugin.

Want to see it in action? Click on the following tiles to see how the SMS Plugin works with Dynamics CRM Online and On-prem.

SMS Plugin_Tile_Send to Contact       SMS Plugin_Tile_Send to Groups       SMS Plugin_Tile_Send using Workflows

Please contact us at 877-840-2444 or live chat with us at www.pocketstop.com for more information on Dynamics CRM, Dynamics Marketing, text message marketing opportunities and our other communication solutions.

Microsoft Dynamics CRM

According to Gartner, Microsoft Dynamics CRM and Dynamics CRM Online are leaders in the highly coveted magic quadrant for both Sales Force Automation and Customer Engagement. This designation and recognition makes Dynamics CRM the perfect choice for companies and organizations of all sizes that want to do more for their business and be more for their customers. Although Dynamics CRM is strong in terms of its automation, management and business process workflows, there are some opportunities and areas of improvement when it comes to text message marketing communications and notifications. Where the foundational elements of Dynamics CRM leaves off, Pocketstop’s IP can pick up and complete the solution.

Supported versions:

Dynamics CRM Online – All versions – 2011, 2013, 2015 & …
Dynamics CRM On-prem – 2013 & 2015

 *We can support On-prem Dynamics CRM 2011, but we need to retool the plugin.


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