Support

At Pocketstop, we strive to offer the best support in the industry. Our goal is to assist you with any questions you have and resolve your issues quickly and professionally.

Pocketstop’s hosted, cloud-based infrastructure is monitored 24/7 and all data is backed-up nightly. If clients experience technical errors while trying to use the system, technical support is available through the secure login section of the Pocketstop platform.

For Support, Contact Us Via:

Knowledge Portal & Training

Pocketstop provides both personalized training and a knowledge portal accessible via the Pocketstop platform that contains self-service documentation and how-to videos. Custom training programs to suit the individual needs of our clients are also available.

Consulting

Pocketstop provides customers with value-added account management services to assist with set-up and implementation, campaign planning and messaging best practices to help your organization make more informed decisions.  Contact us for details.

Compliance

To help you with regulations, sign-up and unsubscribe logic are built into the messaging system. We also supply access to resources on how to stay compliant with written consent, full disclosure, and type of content regulations.

API Support

Pocketstop provides full support for the initial setup of the API. Pocketstop will also provide ongoing support to assist with API errors caused by Pocketstop’s software and hardware infrastructure.

Browsers

We support the following internet browsers: Microsoft Edge, latest versions of Chrome, Firefox and Safari. Internet Explorer v11 can be used but users may experience some limited functionality.