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Category: Technology

When IT Hits the Fan: What IT Should Do When Infrastructure Goes Down

May 10, 2018 Posted by in business continuity, Technology

Your IT infrastructure is a delicate part of your overall business. It is the glue that holds together all of the hardware, software, data, and information that keeps your staff, customers, managers, and stakeholders up to date whilst your business runs smoothly. However, as with any technology reliant parts of your organization, there will be occasions when your IT infrastructure …

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How to Measure Text Marketing ROI

April 25, 2018 Posted by in Mobile, SMS, Technology, text marketing, text marketing ROI, text message marketing

With over 6 billion text messages sent and received every day just in the US, text message marketing is a powerful tool to be leveraged by businesses. Today, businesses face many options when it comes to the various methods available by which to engage, inform, and entertain their customers via SMS. However, SMS marketing can be costly for businesses, therefore …

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How SMS can Enhance your Notifications in an Emergency

April 20, 2018 Posted by in business continuity, Mobile, SMS, SMS notifications, Technology

In the case of a workplace emergency situation, SMS technology can be seriously beneficial for emergency communications. Whereas many other communications methods may be available, other technologies can prove unreliable in times of true crisis.

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Why Redflag Needs to be a Part of Your Business Continuity Plan

April 13, 2018 Posted by in Business, business continuity, Hi-Tech, Technology

Any business continuity plan will be massively enhanced by incorporating mass communication software to engage with, and update key audiences.

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Expert Advice for Crisis Communications

April 2, 2018 Posted by in Business, crisis communications, News, Pocketstop, RedFlag, Technology, Trending

The JLL Retail Division recently gathered a panel of experts, partners and members of corporate to discuss crisis communications in the retail context, and our very own Daniel Wagstaff joined the panel.

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A Lesson Learned from Workplace Harassment Scandals: Have Good Policies Before a Problem Arises

March 23, 2018 Posted by in crisis communications, News, Pocketstop, RedFlag, Technology, Trending

Is your company reviewing your harassment policy? Recently, the #MeToo movement and surrounding stories of workplace harassment left many HR departments scrambling to update harassment policies. Even though the law and sound corporate management have mandated good workplace harassment policies for decades, some companies just didn’t pay enough attention – until now, when workplace harassment has become a hot-button cultural …

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If an emergency happens, who is in control of your story?

March 22, 2018 Posted by in Emergency Action Plan, Emergency Notification System, News, Pocketstop, RedFlag, Technology, Trending

Many government agencies and high-profile businesses tell their employees to follow “the New York Times rule” when sending emails, drafting documents, and making business decisions. The rule is simple: if you would be embarrassed to see your conduct reported (or your email quoted) on the front page of the newspaper, think twice!

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Internal Communications During Cyber Attacks, a Major Threat to Businesses in 2018

March 21, 2018 Posted by in Emergency Action Plan, News, Pocketstop, RedFlag, Technology, Trending

In 2017, several major cyber attacks affected large businesses. Some affected millions of people: for example, the Equifax and Uber breaches compromised millions of people’s information. Beyond the high-profile attacks affecting millions of consumers, many small businesses faced the constant threat of falling victim to one of many malware attacks on corporate systems.

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Four characteristics of effective messages

February 5, 2018 Posted by in Business, crisis communications, News, Pocketstop, RedFlag, Technology, Trending

This blog originated from The Crisis Communicator by Paul Rhynard. See the original post here.

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Hawaii Crisis Communication Case Study: What We Can Learn from the Hawaii Missile False Alarm

January 15, 2018 Posted by in Mass Notification System, News, Pocketstop, RedFlag, Technology, Trending

On Saturday, January 13th, the Hawaii State government faced a difficult crisis communication mishap. A mass emergency alert was broadcast to everyone in the state saying a nuclear missile was inbound toward Hawaii. Residents and visitors sought out shelter. The problem was that the message turned out to be a false alarm. A state agency was doing an internal drill …

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