Pocketstop, LLC Platform Services

Subscriber Cancellation and Change Channel Instructions

Effective August 22, 2016

These Pocketstop, LLC Platform Services Subscriber Cancellation and Change Channel Instructions (“Instructions”) provide information on how a Subscriber may cancel (also called “unsubscribe” or “optout”) any message sent by a Client using Pocketstop’s RedFlag Service or SMS Platform Service, or change a channel of communication for the RedFlag Service. These Instructions are incorporated by reference into Pocketstop’s Terms of Use Agreement (“Pocketstop TOU”) and are part of a Subscriber’s terms and conditions for use of any Platform Services. Any capitalized terms used in these Instructions have the same meaning as used in the Pocketstop TOU.

IMPORTANT: By cancellation of any Platform Service, you understand, acknowledge and agree that you have provided your prior express consent to receive an automated message sent via text, prerecorded voice, or email that confirms your cancellation in accordance with Applicable U.S. Laws. Please follow the instructions below, as any other means used to contact your Administrator or Pocketstop does not provide the ability to verify your identity and contact information, and identify what specific Platform Service or Client campaign communication you received. The methods detailed below are built and integrated into our platforms and operational systems, so that your cancellation request can be accurately and quickly implemented.

  1. THE REDFLAG SERVICE
    (i) Subscriber’s Process to Change a Channel of Communication for RedFlag Service. To change how RedFlag messages are to be delivered to a Subscriber, the Subscriber or their Administrator must update the Subscriber’s profile on redflaghub.com. The Administrator may designate the type of communication channel (such as email, text message, or voice mail) used to contact a Subscriber, but only with the Subscriber’s prior express consent. Subscribers may withdraw their consent for a specific communication channel.

• To opt-out from text messages, Subscribers must reply to a RedFlag text message with the word “STOP,” “END,” “QUIT,” “CANCEL” or “UNSUBSCRIBE” to the designated short code from your mobile phone, or contact your Administrator. Except for a confirmation of your cancellation request that will be sent via ATDS, you should not receive any additional text messages from that specific business, company, organization, municipality or group.

• To opt out from email communications, Subscribers must update their Subscriber profile on app.redflaghub.com or contact their Administrator. Opt out details are also provided at the bottom of the email message from the Client and you will be unsubscribed from email messages sent from that specific business, company, organization, municipality or group. Except for a confirmation of your cancellation request that will be sent via automated process, you should not receive any additional email messages from that specific business, company, organization, municipality or group.

• To opt out from phone voice communications, Subscribers must update their Subscriber profile on app.redflaghub.com or contact their Administrator and a Subscriber will be unsubscribed from voice messages from that specific business, company, organization, municipality or group.

(ii) Subscriber’s Cancellation Process for RedFlag Service.
To cancel the RedFlag Service for all messages sent by a specific Client on any channel of communication, Subscribers must contact their Administrator and state that you wish to cancel the RedFlag Service. You will not receive any additional messages via any channel of communication except for a confirmation of your cancellation request sent via automated process.

  1. THE SMS PLATFORM SERVICE
    (i) Subscriber’s Cancellation Process. To unsubscribe from ongoing text message campaigns, send a reply message with the word “STOP,” “END,” “QUIT,” “CANCEL” or “UNSUBSCRIBE” to the designated short code from your mobile phone when you receive a text message from the Client. You will be then unsubscribed from the Client’s campaign. Alternatively, you can contact your Administrator or send an email to support@pocketstop.com with your mobile phone number as the subject line. Except for a confirmation of your cancellation request that will be sent via ATDS, you should not receive any additional text messages unless you re-register on Pocketstop’s website or via your mobile phone when you respond to a different call-to-action. For help or other support issues, you can also text “HELP” to the designated short code, send an email to support@pocketstop.com, call 877-840-2444 (toll free) or call another designated toll free number.

If you have any questions or comments, or wish to report and abuse of the Platform Services, please contact support@pocketstop.com, call 877.840.2444.

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